Can I place my order by phone?
Our website uses the highest levels of security to guarantees a safe and secure online transaction. If you are still uncomfortable ordering online, you may contact us 516.521.8296 from 9am to 6pm Eastern Time, Monday through Friday and Saturday 9am to 2pm
Can I order samples?
Many of our items can be purchased in one unit quantities if you are interested in seeing a sample prior to placing a larger order. Simply add one item to your shopping cart and proceed to checkout to place your sample order. If you are looking at a favor that requires you to purchase in multiples of a specific quantity, the favor must be ordered in that multiple as well because they come prepackaged in that quantity.
What are my shipping options?
Due to their reliability, tracking capabilities and quality of service, our primary shipping carrier is UPS. Upon checkout, you may choose from UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air Saver and Next Day Air delivery. Please include a physical address when you place your order as we cannot ship to PO boxes.
How long will it take to receive my order?
Most of our items usually ship out within 1-3 business days unless it is a personalized/custom product, or if it is listed on backorder. Those items should have lead times specified in the product description. If the item is out of stock or may need additional time, we will do our best to notify you. We have 4 regional warehouses each carrying a portion of our product line. If you have multiple items on your order they may ship out of different warehouses, resulting in your order being fulfilled in more than one shipment. If you are in a time crunch and need your item in a specific timeframe, please email us to verify the delivery timeframe and see if a rush order may be necessary. For instance, if you are looking at an in-stock/non-personalized item that ships within 1-3 business days and you choose UPS 2 day air delivery, your items should arrive in about 3-5 business days. Remember, weekends and holidays do not count as business days.
What credit cards do you accept?
We accept Mastercard, Visa, Discover, and American Express.
Are there other payment options?
All orders by check or money order will be processed upon clearance of the check. Please allow at least ten business days from receipt of payment before processing of your order will begin. If your order is urgently needed, credit card payment should be used for the fastest processing. There will be a $20.00 returned check fee for any checks that do not clear.
My package has not arrived yet, what should I do?
We try our best to get your orders out to you as quickly as possible. If your need by date is approaching and your package has not arrived yet, please email us for a status update. Please include your order #, name, and telephone number in your email. Please keep in mind the processing time (usually 1-3 days for non-personalized/in stock items) plus the shipment time (anywhere from 1-5 days depending on the ship to location and the shipment method) will reflect the total lead time before your order arrives.
Can I change or cancel an order once it has been placed?
If you find that you need to change or cancel an order, please contact us ASAP. We will make every effort to accomodate that request however many times we process and ship orders so quickly (some items can ship the same day) that it is not possible to cancel or amend your order. In that case, you will have to return your order to us following our return policy and procedure. It is in our customers' interest that we process the orders and ship as quickly as possible. Please contact us via e-mail to make such requests.
Having problems checking out?
If you are having problems checking out, please contact us via e-mail and we will try to assist you with the transaction. We may need to call you to take your order over the phone if you are still experiencing problems. I received an error message... If you received an error message during your transaction, don't panic. Just e-mail us and we will take care of it for you. If you received an error while submitting your order, do not try to submit it again. Contact us to verify whether the order went through before attempting to submit it again so that a duplicate order is not processed
| Partner Links |